FAQ
My Account
- How do I sign up on SaleBhai.com?
You can sign up on salebhai.com by clicking on Log In. You will be asked to enter your email address and other details. You can even create an account on the checkout page when placing your first order.
- Why should I have an account on SaleBhai.com?
- Enjoy a personalised shopping experience with recommendations
- Send products to all your loved ones through one order
- Use our unique reorder feature to shop and save time
- Pay using wallets, enjoy cashback offers and discounts
- Check your order status
- Track your shipments
- Rate and review products
- Manage your personal data
You can enjoy a host of benefits with a SaleBhai account. You can:
- What is ‘My Account’?
- Manage your Personal Information
- View saved addresses in Address Diary
- View all your orders from My Orders
- Check your order status
- Cancel an order
- Track your shipments
- Reorder items you’ve bought in the past with one click
- Change password from Account Settings
- View credited/debited money from salebhai.com in My Wallet
- View your saved credit/debit cards
When you sign up on salebhai.com using your email address, you get your very own ‘My Account’. It allows you to do the following:
- Is it necessary to have an account to shop on salebhai.com?
Yes, it is necessary to have an account to shop on salebhai.com.
- Can I have more than one account?
Yes. Your account on salebhai.com is linked to your email address. So if you have two or more email addresses, you can have the corresponding number of accounts on salebhai.com.
- Do I need to update my personal information in ‘My Account’?
If you have changed your location after creating an account on salebhai.com, you must update the information in ‘My Account’. We also suggest you change your password periodically.
- Can anyone else manage my account?
One can manage your account only if they have your email address and password. However, they will not be able to make any transactions without your bank account or credit/debit card details.
We suggest you manage your account on salebhai.com yourself.
- What is My Wallet?
My Wallet contains SaleBhai cashback for your purchases, refunds, and earnings from referral reward programmes.
- How can I use My Wallet?
Enter the amount you want to redeem in the specified field at the time of checkout. The amount you enter cannot exceed the total money in your wallet. The redeemed amount is automatically subtracted from your payable amount.
My Orders
- How do I place an order on salebhai.com?
- Browse through products, brands, and categories using the search option
- Click on the specific search result to go to the product page
- Check availability of our delivery services and click on ‘Add to cart’ to continue shopping or click on ‘Buy Now’ to go to cart
- Add or remove products if necessary
- Click on ‘Place Order’ button
- Enter your email address and password if not logged in*
- Select delivery address or create new address
- Choose an online payment option and enter required details
Follow the listed steps to place an order on salebhai.com:
*If you do not have a SaleBhai account at the time of placing your first order, you will be required to provide your email address before proceeding.
- How do I find out if a product can be delivered to my location?
Enter your area pincode on the product details page and check availability of our delivery services
- How do I check the status of my order?
Click on Track Order or go to 'My Accounts' and select 'My Orders'. Choose the particular Order ID to view its details and to check its status.
- What do the different order statuses mean?
- Placed: You have placed an order. You can cancel an order at this stage
- Ready to ship: Seller has packed your order and is ready to ship it. You cannot cancel an order at this stage
- Shipped: Our logistics partner has collected your shipment
- Delivered: Your shipment has been delivered
- Cancelled:Your order has been cancelled
- How can I can be sure that the item/painting I ordered is genuine?
SaleBhai assures you that all products are genuine and from reputed brands/artists.The invoice you receive with your product comes directly from the vendor/artist. If you wish, SaleBhai can also arrange a call with the vendor/artist so that you can clarify all your doubts.
- How can I be sure my product will be packaged well?
SaleBhai ensures that your products are packed with utmost care so that they reach you in perfect condition. We adhere to standard packaging norms that include the use of appropriate packaging materials and proper handling. In the unlikely scenario that a product reaches you in a damaged condition, you are eligible for a return/replacement. Please refer to our policies to know more.
- How can I track my order?
Click on Track Order or go to 'My Accounts' and selects 'My Orders'. Choose the particular Order ID to view its details and to track it.
- How many products can I order at one time?
You can order as many products as you wish at one time. However, each product – unless it is part of a combo offer – will be shipped to you separately and according to its delivery time frame.
- Can I change the delivery address for my order?
Yes, you can create a different delivery address when placing the order. If you have placed the order at a wrong address and received a confirmation, please call us on 079-30155405 or 079-40032516 or email cs@salebhai.com immediately.
- Can I cancel my order after it has been shipped?
No, you cannot cancel an order after it has been shipped. You can cancel the individual product item only before they are marked 'Ready to Ship'.
- Can I get my order gift-wrapped?
No, currently SaleBhai does not offer this facility. However, our products come in beautiful packaging that is sure to bring a smile on the recipient’s face.
- Can I place a bulk order?
No, you cannot place bulk orders. As of now, salebhai.com only caters to end customers. You can of course place multiple orders as in the case of corporate gifting.
- Can I add an item to my order after I have placed my order?
No. You have to simply place another order.
- Will ‘My account’ on salebhai.com account get deleted if I do not shop for six months or so?
No, your SaleBhai account does not get deleted once created. You can come back to shop anytime.
Payments
- How do I pay for a purchase on salebhai.com?
- Credit/Debit card
- Internet Banking
- Wallets such as Freecharge, Paytm, MobiKwik, Chillar, and SaleBhai Wallet
You can make using one of the following methods:
Whatever your online mode of payment, you can rest assured about security. SaleBhai’s trusted payment gateway partners use secure encryption technology to keep your transaction details confidential.
- Are there any hidden charges when I make a purchase on salebhai.com?
No, there are no hidden charges on our listed products. The price you see on the product page is all-inclusive.
- Can I use my credit/debit card to pay on salebhai.com?
Yes, you can use your credit/debit card to make a payment. To do so, enter your card number, expiry date, and the three-digit CVV number (found on the back of your card) during checkout. You will then be redirected to your bank’s page to complete the transaction.
- Can I opt for online bank transfer to pay for a purchase on salebhai.com?
Change in last line i.e if you have an account with any of the banks listed with us.
- Can I opt for cash on delivery?
No, SaleBhai does not offer cash-on-delivery option.
- Can I use electronic gift vouchers on salebhai.com?
Yes. SaleBhai currently offers electronic gift vouchers for corporates, but you can also get them by getting in touch with our customer support on +917930155405 or +919586526940 between 10am and 7pm or at contact@salebhai.com or cs@salebhai.com.
- Are my transactions on salebhai.com secure?
Yes, your online transaction on Salebhai is secure with the highest levels of transaction security currently available on the Internet. Salebhai uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.
All credit card and debit card payments on SaleBhai are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D secure password service for online transactions, providing an additional layer of security through identity verification.
- What steps have been taken to prevent payment fraud on salebhai.com?
- We keep a track of every transaction and are equipped to catch any suspicious activity.
- Any transaction that seems to be fraudulent is flagged and verified by us.
- In the rare circumstance when a card fraud has not been totally ruled out, we do not process the transaction and request the customer for ID proof.
SaleBhai continuously strives to prevent and resolve fraudulent payments.
- What is a 3D Secure password? How can I get it for my credit/debit card?
3D Secure password is a service banks provide to verify your identity and protect your online transactions. To get it for your credit/debit card, visit your bank’s website and register your card for a 3D Secure PIN. You will be required to use this 3D Secure PIN every time you make an online purchase using the registered card.
3D Secure service prevents unauthorised use of your debit/credit card.
- Can I shop multiple times by making a one-time payment so that I don’t have to enter my card or bank details every time?
As of now we do not offer this facility.
- Can I use an international card?
Yes we do accept international cards. You can make purchases on salebhai.com if you have an account with any of the banks listed here.
Refund
- When can I seek a refund?
- Wrong product is delivered to you
- Product gets damaged during transit
- Shelf life of product expires by delivery
- Product quantity delivered differs from quantity ordered
- Replacement product cannot be provided on request
- Order is cancelled
You can make a refund request if:
- How will I get my refund?
Refund is automatically credited to your My Wallet. After a return/cancellation request is processed, it takes up to 2 business days for the refund to be credited. If there is any refund delay after you receive a confirmation email from us, you can get in touch with our customer support
- How long does a refund take?
In case of a returned order, refund takes place within 7 business days after the original product has been picked up from the delivery address. Pickup occurs within 48 hours from the day of making a return request.
For a cancellation, your order amount is refunded after the cancellation request is processed. It will take us 24 hours to process a cancellation request and initiate a refund. We will keep you informed via email.
If there is any refund delay after you receive a confirmation email from us, you can get in touch with our customer support.
- What do I do if I do not receive my refund?
After a return/cancellation request is processed, it takes up to 2 business days for the refund to be credited to your My Wallet. We will keep you posted via email. If there is any refund delay after you receive a confirmation email from us, you can get in touch with our customer support. You can always call our customer care on +917930155405 or +919586526940 between 10am and 7pm or drop a mail at contact@salebhai.com or cs@salebhai.com.
Shipping
- When will my order be delivered?
Your order will be delivered within 4-7 business days. The delivery time frame excludes public Holidays and Sundays.
Liquid items such as pickle, sherbet, rasgulla, and gulab jamun are transported by road and may take 7 to 10 days.
- Will I be charged for delivery?
The price of a product displayed on salebhai.com is inclusive of delivery charges. While calculating the shipping charge, we look into factors such as the product price and weight, dimensions of the shipment, delivery address, and total order value.
- How is delivery time calculated?
- Availability of the product
- Seller’s location
- Delivery address pin code
- Time taken by our logistics partner to deliver in the entered pin code location
The delivery time is calculated based on the following:
*The delivery time for an order is mentioned on its product details page on salebhai.com. It excludes public Holidays and Sundays.
- Why does delivery time differ from product to product?
- Availability of the product
- Seller’s location
- Delivery address pin code
- Time taken by our logistics partner to deliver in the entered pin code location
Estimated delivery time differs from product to product as it is influenced by the following factors:
You can know the delivery time of a product by entering the pin code of your location on the product page.
- Can I seek faster delivery?
Please call our customer support on +917930155405 or +919586526940 between 10am and 7pm or drop a mail at contact@salebhai.com or cs@salebhai.com for any such queries.
- Why can’t products be shipped to my area?
- Our logistics partner does not delivery in your location
- Short shelf life
- Legal restrictions on sale in your location
Products may not be shipped to your area for one or all of the following reasons:
- Does SaleBhai deliver internationally?
No, SaleBhai currently does not deliver outside India. However, we will be starting this facility very soon. Stay tuned in!
- Will I be charged for return pickup and replacement delivery?
No, SaleBhai does not charge the customer for return pickup and delivery of the replacement product.
- How can I be sure the shipment will reach me in proper condition? Will extra care be taken for fragile items?
SaleBhai ensures that your products are packed with utmost care so that they reach you in perfect condition. We adhere to standard packaging norms that include the use of appropriate packaging materials and proper handling. Fragile items are packaged in a manner that provides maximum safety. In the unlikely scenario of a product reaching you in a damaged condition, you are eligible for a return/replacement. Please refer to our policies to know more.
- Am I allowed to change the shipping address after the order has been shipped?
If your order has already been shipped, you have to either call us on +917930155405 or +919586526940 between 10am and 7pm to change the delivery address. Though our system does not allow for address change after an order has been shipped, we will try our best to re-route your shipment following a request from you.
- Can I cancel my order after it has been shipped?
No, you cannot cancel an order after it has been shipped.
- Will my product reach me on time?
Yes, your product will reach you within the time frame mentioned on the product page. However, if our logistics partner cannot deliver your product by due date because of some unforeseen incident, we will inform you via email.
- Can someone else receive my shipment?
Yes, the shipment can be received by anyone at the delivery address provided she/he acknowledges the receipt through a signature.
- Can I delay delivery by a day or two beyond the delivery date as I won’t be available to receive the shipment?
As of now, you are not allowed to change delivery date. Your shipment can be picked up by anyone at the delivery address provided she/he acknowledges the receipt through a signature. However, please do call us on +917930155405 or +919586526940 or email cs@salebhai.com. We will try to help you in any way we can.
- Is there a number I can call on for assistance of any kind?
You can call on +917930155405 or +919586526940 between 10am and 7pm or drop a mail at contact@salebhai.com or cs@salebhai.com for any assistance.
- Can I return a damaged product to your logistics partner immediately after delivery?
No, you cannot return a damaged product to our logistics partner. To return a damaged product, you will have to request a return through your salebhai.com account.
- Can I choose the exact delivery time?
No, you cannot choose the exact time of delivery. However, you will receive an SMS once your order is out for delivery so that you can be available to receive it.
- Will I be charged extra for ordering large quantities of any product?
No, you only pay the price mentioned on the product page.
- Will I be notified when my order is out for delivery?
Yes, you will receive an SMS in that regard when your product is out for delivery.
Cancellations & Returns
- How do I cancel an order?
- Log in to your SaleBhai account
- Click on My Account and choose My Orders from the drop-down menu
- Select the order ID you want to cancel by clicking on View Details from a drop-down list. On the order details page, click on the corresponding Cancel button.
If you want to cancel your order, please complete the following steps:
- Can I cancel a part of my order?
Yes, you can cancel a suborder. Just click on My Orders and then select the particular order from the Order Summary. Click on the corresponding Cancel button.
- When can I cancel my order?
You can cancel your order before it is marked ‘Ready to Ship’.
- Why am I not allowed to cancel my order?
You cannot cancel your order because it is ready to be shipped.
- How long will it take for salebhai.com to process my cancellation request?
- It will take us 24 hours to process your cancellation request and initiate a refund. We will inform you via email.
- In case of any refund delay after we have processed your cancellation,please get in touch with our customer care support.
- I cancelled my order. Can I undo the cancellation?
No, you cannot undo a cancellation. You have to place an order again if you change your mind.
- Can I return a delivered product?
- Wrong product is delivered
- Product gets damaged during transit
- Shelf life of product expires by delivery
- Product quantity delivered differs from quantity ordered
- Allotted time frame for requesting return elapses
- Any product part goes missing after delivery
- Defect/damage in product is covered under warranty of manufacturer
- Product is damaged due to misuse
- There is no photographic evidence of the damage or wrong delivery
Yes. You can return a delivered product under the given circumstances:
You cannot make a return request for your delivered product if:
Before returning a product, ensure that the product is unused and is in its original condition. Include invoice, tags, original packing, and freebies when returning the product.
- If I receive a damaged product, what is the time period within which I can request a return?
In case you receive a damaged or defective product, you have 24 hours from the time of delivery to request a return by calling customer support on +917930155405 or +919586526940 between 10am and 7pm or emailing cs@salebhai com. Please do send us photographic evidence of the same.
- How do I cancel my return request?
If you change your mind and want to cancel your return request, please call customer support on +917930155405 or +919586526940 between 10am and 7pm or email cs@salebhai com within 24 hours of cancellation. You will be informed via email that your return request has been cancelled.
- When will I get the replacement for my returned product?
Once your original product has been picked up by our delivery person, your replacement will be delivered to you within 7 business days.
Pickup of your original product will take place within 48 hours from the day you make a return request. - Do I have to return the free gift if I am seeking replacement of a product?
Yes, the free gift is a part of your product and will have to be returned. If the replacement product also carries a free gift, it will be delivered to you along with the replacement product.
- Can I return a part of my order?
Yes. If your order consists of more than one product, you can return the product/s that are covered under SaleBhai return policy. If you have ordered multiple quantities of the same product, you can return any number provide the product is covered under our SaleBhai return policy.
Miscellaneous
- Will I get an SMS notification at every stage of my order?
You will receive four SMS: once your order has been placed, when it has been dispatched, when it is out for delivery, and finally when it has been delivered successfully.
- Will I get SMS notifications about sales and discounts on salebhai.com?
Yes, you will receive sale and discount notifications via SMS on your mobile phone number registered with salebhai.com. All you have to do is subscribe to our newsletter.
- Will I get any benefits if I introduce a friend or family member to salebhai.com?
You can if there is a referral programme running on Salebhai.com.
