Cancellation & Returns

 

Cancellation Policy

  • You will have to log in to your SaleBhai account to cancel.
  • You can cancel your order until it is marked ‘Ready to ship’.
  • Your order amount will be refunded after the cancellation request is processed.
  • All refunds will be credited to SaleBhai Wallet. You can pay for your next purchases through SaleBhai Wallet.

 

Time taken to process cancellation request

  • It will take us 24 hours to process your cancellation request and initiate a refund. We will inform you via email.
  • In case of any refund delay after we have processed your cancellation, please get in touch with our customer support.

 

How to cancel your order online

  • Log in to your SaleBhai account.
  • Click on My Account and choose My Orders from the drop-down menu.
  • Select the order you want to cancel by clicking on the particular Order Id from a drop-down list. On the order detail page, click on the corresponding Cancel order button.

 

You can make a return request if:

  • Wrong product is delivered.
  • Product gets damaged during transit.
  • Shelf life of product expires by delivery.
  • Product quantity delivered differs from quantity ordered.

 

You cannot make a return request if:

  • Allotted time frame for requesting return elapses.
  • Any product part goes missing after delivery.
  • Defect/damage in product is covered under warranty of manufacturer.
  • Product is damaged due to misuse.
  • There is no photographic evidence of the damage or wrong delivery.

If you want to return a product, email customer support at cs@salebhai.com or call +917930155405 within 24 hours of delivery.

 

Things to remember before making a return request

  • Ensure the product is unused and in original condition
  • Include invoice, price tags, original packing, and freebies when returning the product
  • Include an image of the product with its  damaged packaging

 

Time taken to process return request

  • Pickup of your original product will take place within 48 hours from the day you make a return request
  • Delivery of the replacement product will take place within 7 business days after your original product has been picked up from the delivery address
  • In case of refund, the full amount will be transferred to your bank account within 7 business days after your original product has been picked up from the delivery address

 

How to make return request of delivered product online

  • In case you receive a damaged or defective product, you have 24 hours from the time of delivery to request a return by calling customer support on +917930155405 (9am-7pm) or emailing cs@salebhai.com.Please do send us photographic evidence of the same.

 

You can make a replacement request if:

  • Wrong product is delivered to you
  • Product gets damaged during transit
  • Shelf life of product expires by delivery
  • Product quantity delivered differs from quantity ordered

 

You cannot make a replacement request if:

  • Allotted time frame for requesting return elapses
  • Any product part goes missing after delivery
  • Defect/damage in product is covered under warranty of manufacturer
  • Product is damaged due to misuse
  • There is no photographic evidence of the damage or wrong delivery
  • The products falls in the category of fragile food items 

If you want a product to be replaced, email customer support at

 

 

Things to remember before making a replacement request

  • Ensure the product is unused and in original condition
  • Include invoice, price tags, original packing, and freebies when returning the product
  • Include an image of the product

 

Time taken to process replacement request

  • Pickup of your original product will take place within 48 hours from the day you make a return request
  • Delivery of the replacement product will take place within 7 business days after your original product has been picked up from the delivery address

 

How to make replacement request of delivered product online

  • If you want a product to be replaced, email customer support at cs@salebhai.com or call +917930155405 within 24 hours of delivery.

 

How to make a refund request for delivered product

  • If you want a refund, email customer support at cs@salebhai.com or call +917930155405 within 24 hours of delivery.

 

You can make a refund request if:

  • Wrong product is delivered to you
  • Product gets damaged during transit
  • Shelf life of product expires by delivery
  • Product quantity delivered differs from quantity ordered
  • Replacement product cannot be provided on request
  • Cancellation occurs before the product is marked ‘Ready to ship’

 

You cannot make a refund request if:

  • Allotted time frame for requesting return elapses
  • Any product part goes missing after delivery
  • Defect/damage in product is covered under warranty of manufacturer
  • Product is damaged due to misuse
  • There is no photographic evidence of the damage or wrong delivery
  • The products falls in the category of fragile food items 

 

Things to remember before making a refund request

  • Ensure the product is unused and in original condition
  • Include invoice, price tags, original packing, and freebies when returning the product
  • Include images of the product

 

Time taken to process refund request

  • Pickup of your original product will take place within 48 hours from the day you make a refund request.
  • Refund will take place within 7 business days after your original product has been picked up from the delivery address.
  • For your cancelled order, refund will happen after the cancellation request is processed.